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HyperMail FAQ's

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Email Lists FAQ's

How do I upload my email list?

HyperMail has an easy-to-use system for uploading a mailing list into our system. Please make sure your list is in an ".csv" (you can create this file extension by using Microsoft Excel) or .txt format. We support files up to 90mb (you can zip them or upload via url if you need a larger list), and lists up to 10 million records+. No limits on the number of lists in your account.

Is my list safe after I upload it to my account?

Absolutely, Hypermail will never sell or rent your email lists. Your lists will be protected and can only be accessed via your login/password.

What other information can be stored in the list besides their email address?

You will be able to store any information from your list up to 100+ custom fields. No mapping required! Very easy we only require an email column.

What if I don't have a list yet?

Not a problem depending on what type of market you are trying to target we have a number email database companies that we partner with that offer very high quality email lists. As well as we have an extensive database of over 100 million business contacts broken down by businesses, SIC codes, professions, geographic, and many other selects to choose from. let us help obtain a list that works for your business and start your email blast today!

Is it possible for people to unsubscribe from my email blast?

Yes, all you need to do is click the link that says 'manage subscription' located in the footer of the email. This automatically removes the user from the list and they will not receive anymore emails. Don't worry about including the link, HyperMail automatically adds it for every email that is sent out. You can also customize the wording for the unsubscribe footer. We are CAN SPAM Compliant

Will I be able to see who opened my email?

Of course, this is one of the many things you can view from HyperMail's automatic reports. This includes the exact Open Date/Time, IP Address, and User Agent.

Will I be able to see who clicked each link in my email?

Yes! We track all clicks in your email campaign and we even allow you to see which email addresses from your list clicked on your email along with all of their applicable contact data. This includes the exact link they clicked, Date/Time, IP Address, and User Agent.

What about who bounced out of my email?

You will receive a list of users that bounced for each campaign. Our system even records both Hard and Soft bounces (there is many different statues such as address does not exist, server not found, blocked, mailbox full etc), and gives you a breakdown of which email server is causing the most bounces and why.

What happens if someone replies to an email?

You have the option to view all replies in the system, forward emails to an email address of your choice, or you can use IMAP to login and download your replies.

Are reports updated often?

Actually you can track your reports in real-time meaning you will see data start coming in immediately after your email blast begins. This includes Opens, Clicks, Optouts and Replies.

Can I export the reports into Microsoft Excel?

Absolutely, just click the export button when viewing a report. Then open it any program that supports file format '.csv' like Microsoft Excel to view or make changes.

Email Deliverability FAQ's

What can I do to insure emails are delivered or increase my deliverability?

HyperMail provides you with all the necessary tools and features to maintain deliverability. We setup all the DNS records that matter which includes: SPF, DKIM, MX, rDNS. In addition, Dedicated IP Addresses for each user and TLS encryption is on by default. You can also bring in your domain name for mailing. With this control and ability to manage all of your email servers, sending domain names, and IP addresses, you will be in the best position to monitor and maintain to increase deliverability rates. You also have the ability to control how many emails are sent per hour. Based on what you are sending and the email list you are sending to will gauge how often and how fast you want to send. HyperMail also gives you detailed monitoring of each servers sending and bounce back rate, which gives you measurement on IP reputation and sending domain deliverability. There is NO other web based bulk email marketing software that allows you blast email like this!

IP Address/Domain Warm-up?

For any new marketer ramp-up is critical with a new list or email provider. We provide list ramp-up which increases the volume sent per day over a period of time. And also support Domain/IP warming to get ISP's used to your email volume.

Sending Speed Controls?

We have speed settings that control how many emails per hour can be sent out or you can set your own custom speed. We recommend slower the better

Is HyperMail Can-Spam compliant? GDPR?

Don't panic! HyperMail is 100% compliant with the Can-Spam Act of 2003. GDPR is more strict and is based on your list collection practices, we do include a GDPR compliant Unsubscribe system where users can delete themselves from a list and manage their data. Sit back and relax, HyperMail makes sure you need to worry about a thing. Everything is automatic, just worry about making a great looking email!

Email Templates FAQ's

But I don't know HTML/CSS, how am I going to design an email template?

You don't need to know a thing! You will be amazed at what you can do with our WYSIWYG(What You See Is What You Get) HTML/CSS Email Editor. Insert image links, style your text and much more. We also have a Premium Drag and Drop Email Editor which is included in large accounts or you can buy as an addon.

Do I have to use the email editor? I already have my own HTML template(s).

Absolutely not, if you know the code simply click HTML. You can insert and tweak your already existing template or start a completely new one.

What about personalization? Can I say Dear {firstname}

Of course, we support personalization with any column inside your email list. And we even support a default value if your list entry is blank. This works for both the subject line and your message template itself. For experts we even have conditional template language which supports if/then/else and loops!

Are Emojis supported?

Yes, emojis are supported in subject lines and messages. We have an emoji picker as well to choose the emojis you want.

Do you support Spintax,Spintext?

Yes, we include our own Spintax language to make your content more unique. Example: {SPIN=Hello|Dear|Hi} Would rotate randomly between those three variations. This works in the message and subject line of your campaign

Can you host media such as images with Hypermail?

Hypermail offers image and file hosting for your marketing campaigns. You can host any images and even edit the images side the platform. We also have the option to rehost external images to the Hypermail servers.

How will I know if my email looks good?

When your using the editor just click the preview button to see what your email blast will look like when received.

Is there a way to test if my email gets delivered and loads properly when opened?

Yes at any time you can send a test email from HyperMail to any email address that you have.

AI Features? How is Hypermail staying ahead?

We have integrated many AI features into the software including subject line suggestions, content generation, message variations, spam check analysis, spintext generator and more!

Contact our email experts:

888.HYPR.TXT